FAQ & Policies
Design Services
How does the design process work?
Visit our "How It Works" page for a complete step-by-step breakdown of our process from consultation to final delivery.
What if I don't like the initial design concepts?
Most services include revisions to ensure your satisfaction. Revisions include adjustments to the approved concept (such as color changes, text edits, layout tweaks). Requesting a completely new direction or concept may incur additional fees. Contact us if you need additional revisions beyond what's included in your service package.
What's the difference between custom logos and ready-made exclusive logos?
Our ready-made exclusive logos are pre-designed professional logos that we customize with your business name and brand colors within 24 hours. They're sold only once to ensure uniqueness. Custom Logo Design includes 3 unique concepts created specifically for your business with 2 revision rounds and takes 3-5 business days.
How long does the design process take?
- Most design services: 2-5 business days
- Complete Brand Package: 7-10 business days
- Ready-made exclusive logos: 24 hours
- Rush service: Available upon request (additional fees apply)
Timeline estimates are subject to change based on project complexity and current workload. Confirmed timelines will be provided when your project begins.
What if I'm not satisfied with the final design?
We work closely with you through the revision process included in your package to ensure satisfaction before finalization. If you're unhappy with the direction after exhausting included revisions, additional revision rounds are available for an additional fee. Our goal is to create designs you love, so we encourage open communication throughout the process.
Files & Ownership
Do I own the rights to my logo and designs?
Yes. You receive full commercial usage rights once final payment is completed. Unauthorized use of designs before final payment is prohibited and may result in legal action.
Where can I use my designs?
Once you own the rights, you can use your designs across all platforms and materials including websites, social media, print materials, merchandise, signage, business cards, promotional items, and any other business applications. There are no restrictions on usage.
How long do you keep my files?
Completed design files are stored for 30 days after final delivery. After this period, long-term file storage and backup is the client's responsibility. We recommend saving all files immediately upon receipt.
What file formats will I receive?
You'll receive high-resolution PNG, JPG, and PDF files suitable for both digital and print use. Vector files may be available as an add-on after design completion—contact us for a quote based on your finalized design.
Can I make changes after completion?
Minor adjustments (such as color tweaks, small text changes, or spacing adjustments) can be discussed within 7 days of project completion. Additional revision requests beyond the included revisions will incur extra fees. For print orders, changes cannot be made once printing has begun.
What if there's an error in my design?
If you approve a design with an error (typo, incorrect information, etc.), corrections will require an additional fee as the design was approved as-is. However, if there's an error on our part that wasn't in the approved design, we'll correct it at no charge. For printed materials, if the error is ours, we'll reprint at no additional cost. No refunds are provided for printed materials.
Will colors look exactly the same on screen and in print?
Digital colors displayed on screens may vary from printed colors due to differences in color modes (RGB vs CMYK) and monitor calibration. We use professional color standards, but slight variations are normal and not considered defects. We are not responsible for color perception differences between digital and physical formats.
Service Area & Delivery
Do you work with businesses outside your local area?
Yes! While we serve Durham Region & Scarborough locally, we work with clients across Canada and internationally through digital collaboration.
What are your shipping and delivery options?
- Digital products: Delivered via email within stated timelines
- Printed products: Allow 1-2 weeks for design, printing, and delivery
- Standard shipping: Rates vary by destination, size, and weight—calculated at checkout or confirmed before shipment
- Local delivery & pickup: Available within Durham Region & Scarborough at a mutually agreed location. FREE on orders over $75, otherwise delivery fee applies. Availability confirmed per order (restrictions apply, subject to change at anytime)
Once items are shipped via carrier, Noire Graphix is not responsible for shipping delays, lost packages, or damage during transit. Claims must be filed directly with the shipping carrier.
Printing Services
Do you offer printing services?
Yes. We provide professional printing for business cards, thank you cards, flyers, menus, and other marketing materials up to 13x19" in size. Many of our services are available as design-only or as a complete design + print package.
What paper quality do you use?
We use professional-grade paper stock: 180GSM glossy/semi-gloss paper and 14pt matte cardstock for business cards.
Payment & Cancellation Policies
Do you offer package discounts or bulk pricing? Package deals like our Business Essentials offer better value than purchasing services individually. For bulk orders or multiple projects, contact us directly to discuss custom pricing options.
What payment methods do you accept?
- E-transfer to [email protected] (preferred)
- PayPal via paypal.me/noiregraphix
- Credit card via website
Do I need to pay upfront?
Payment terms vary by service. Website purchases may offer installment payment options at checkout. All custom projects require a 50% deposit to secure your spot, with the balance due before final file delivery.
Why is a deposit required for custom projects?
The 50% deposit secures your spot in our schedule and covers initial design work and consultation time invested in your project. This allows us to dedicate our time and resources to creating quality work for you.
What is your refund and cancellation policy?
- Digital sales: All digital sales are final
- Print orders: All sales are final. However, if there is an error on our part with your printed materials, we will reprint at no additional cost. No refunds are provided
- Deposits: The 50% deposit is non-refundable once your project begins, as it secures your spot and covers initial work invested in your project
- Cancellations: Require 48-hour notice to properly manage our schedule and commitments
- Completed work payment: If you cancel, you're responsible for paying for any completed work beyond what the deposit covers
- File delivery: Any completed work will be delivered once corresponding payment is received, even in cancellation scenarios
What if I need to pause my project instead of canceling?
We understand circumstances change. If you need to temporarily pause your project, contact us to discuss alternative arrangements that work for both parties while protecting the work already completed.
What happens if I cancel without 48-hour notice?
Without proper notice, we may have already invested significant time and resources into your project. You'll still be responsible for the deposit and any completed work. We encourage early communication if you're considering cancellation.
What if I don't respond during the project?
Projects require your timely input and approvals to stay on schedule. If we don't receive a response within 7 business days of requesting feedback or approval, your project will be considered paused. Paused projects may experience timeline delays and do not guarantee your original delivery date. Projects inactive for 30 days may be closed, with completed work delivered upon final payment.
Do you collect sales tax?
No. All prices listed are final and include all costs. This policy is subject to change based on business growth or regulatory requirements.
Legal & Liability
Your Responsibilities When Working With Us:
Understanding your responsibilities helps ensure a smooth project and protects both parties.
Can you help with trademark searches?
Trademark searches are not included in our services. You are solely responsible for ensuring that any business names, logos, concepts, or materials you provide to Noire Graphix do not infringe on existing copyrights or trademarks. We strongly recommend conducting professional trademark searches before finalizing your brand identity.
Who is responsible if there's a trademark issue?
When you provide materials, names, or design direction to Noire Graphix, you accept full responsibility for ensuring they are legally available for use. Noire Graphix is not liable for any trademark or copyright infringement claims arising from client-provided content or approved designs.
What happens if I use my design inappropriately?
You are responsible for ensuring all designs are used in compliance with applicable laws and regulations. Noire Graphix is not responsible for how you choose to use the delivered designs after project completion.
What if I provide copyrighted or trademarked materials?
You are solely responsible for ensuring that any images, logos, fonts, or content you provide to us are legally available for use and do not infringe on copyrights or trademarks. Noire Graphix is not liable for any infringement claims arising from client-provided materials. We reserve the right to request proof of usage rights for any materials you supply.
How are project approvals and changes documented?
All project approvals, change requests, and final design approvals must be provided in writing via email. This ensures proper project documentation, protects both parties, and helps avoid misunderstandings throughout the design process.
What is Noire Graphix's liability limit?
Our liability for any services rendered is limited to the total amount paid for those specific services. This limitation ensures fair protection for both parties while maintaining our commitment to quality service delivery.
Getting Started
How do we communicate during the project?
We primarily communicate via email and WhatsApp for quick questions and updates. You can expect responses within 24-48 hours during business days. For project updates, we'll reach out proactively at key milestones. Timely responses from you help keep your project on schedule.
What are your business hours?
- Monday-Saturday: 10 AM - 6 PM EST
- Sunday: Closed
- Rush orders: Contact us for availability
- Response time: Within 24-48 hours during business days
How do I get started?
Browse our services and place an order directly on our site, complete our Brand Quiz to help us understand your vision, or contact us at [email protected] or WhatsApp (250) 289-9025 to discuss your project needs.
What information do you need to start my project?
Requirements vary by service, but typically include your business name, preferred colors, design preferences, any specific elements you want included, and your target audience. Our Brand Quiz helps gather this information efficiently. For custom projects, we'll discuss your vision in detail via email or WhatsApp.
Have a question not answered here? Contact us at [email protected] or via WhatsApp at (250) 289-9025
By placing an order with Noire Graphix, you acknowledge that you have read, understood, and agree to ALL terms and policies outlined on this page. Please read carefully before ordering. Policies are subject to updates; current version applies to all active projects.